John's easy to talk to and really knows his stuff. He's honest, generous with his time, and genuinely wants to see cafés do well. He is technically sound and has vast product knowledge.
Opening my first café, I wanted to feel confident in both the coffee we serve and how we run the bar before opening our doors. John guided me through a private tasting to select a blend that complements our menu, helped plan an efficient workflow behind the bar, and delivered a comprehensive one-on-one workshop. His practical, hands-on approach has given me a stronger understanding of the coffee-making process and the confidence to lead my team from day one. What felt like one of the most daunting parts of opening a café has become one of the things I'm most excited about!
I wanted our café running at its best for summer. John upgraded the coffee machinery, automated the bar and sorted the workflow, then put recipes and a simple training system in place for the casual staff. He set up a small group chat with my senior staff and baristas so issues get caught before they reach me, and I can focus on running the business. We've been told our coffee is the best on the strip and rivals the best in the area. A game changer for us.
I wanted our menu to reflect where the venue is, with products sourced locally. John worked with me to find the right range to sit alongside our current beverage offering and built it into the menu, so we now offer something unique to the guest experience.
We wanted an organic range that felt like ours, not something off the shelf. John worked with us to build a custom range for Lavern's Kitchen, and our customers love it. He knows cafés and he genuinely cares about getting it right.